Delivery and returns
Where do you ship to?
We currently accept orders from Australia. However, if you’re outside Australia and interested in buying or have any questions about a specific item please let us know by sending an email to email@example.com
Delivery times and costs
We are currently running a promotion, offering free shipping on all orders.
We aim to dispatch all items from Italy, which is where all our products are located, within 24 hours of any order being received. Upon dispatch you will receive an email notification with estimated delivery date and time, and tracking details. Some items in our collection might take longer than 24 hours to be dispatched. If this is the case, we will notify you as soon as your order has been received.
Our deliveries take between 3 and 5 business days to any Australian major destinations. Inland areas might take a bit longer, depending on how remote these are.
All our deliveries are fully insured, ensuring peace of mind and a complete refund if the item is not in its original conditions when delivered, or lost. Our shipping partners are trusted organisations and offer shipping worldwide.
Tax and duties
Please note that all our products are located in Italy and will be shipped directly to you within 24hrs from your order being received.
All jewellery products imported from overseas into Australia are subject to GST, Duty Tax and Government Entry Fee.
Our prices do not include GST, Duty Tax and the Australian Government Entry Fee (charged by Australian Customs and the Australian Government).
- GST is charged at 10% of the value of the product imported
Product value = AUD$1,000 > GST = AUD$100
- Import duty tax is charged at 5% of the value of the product imported
Product value = AUD$1,000 > Import Duty Tax = AUD$50
- Government entry fee
$83AUD – product value between $1,000 and $10,000
$185AUD – product value above $10,000
Taking the example of a jewellery item priced at $1,000:
GST = AUD$100
Import Duty Tax = AUD$50
Government Fee = AUD$83
TOTAL = AUD$233
You will be notified you as soon as your jewellery has arrived in Australia by either our shipping partners or Australian Customs who will help with the process.
Please don’t hesitate to reach out if you have any questions, by emailing us at firstname.lastname@example.org
Our delivery time starts from when an order is received and includes a period of up to 24 hours where the order will be processed and the item dispatched from our warehouse. We will send you a notification and tracking details once your order is dispatched.
Returns and exchanges
We make returns and exchanges easy to deal with. We offer free returns within 7 days from the day in which the product is delivered. During this period customers have time to choose whether they would like to keep the item purchased or return it.
To return an item, simply contact us at email@example.com and one of our staff will be in touch to support with the return process.
Please make sure your items are returned new, unused, and with all L’UREVES and designer tags attached. A sale will be deemed finalised if any tags has been broken or removed, or if the item has been used, it is incomplete, no longer in its original conditions, or if the 7 day period has expired.
When the item reaches our warehouse, our experts will screen the returned jewellery to ensure all conditions above are met and to organise the refund or exchange. Items that do not meet our return policy criteria will not be accepted and will be sent back to the customer at their own expense.
If you would like to return or exchange an item, please contact our customer care team by emailing us at firstname.lastname@example.org
L’UREVES do not accept any item sent back without prior consultation and notification.
Receiving a refund
Your refund will be credited to the same payment details used when purchasing the item, or as store credit to your L’UREVES account.
Please note that custom duties and tax are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.
Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
All items returned must be new, unused and with all L’UREVES and designer tags still attached. A sale will be deemed final if this seal has been broken, or if the item is used or incomplete. Returns that do not meet our policy will not be accepted and sent back to the customer.
We have made every effort to display the colors of our products on L’UREVES.com.au as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor will display color completely accurately.
We offer a flexible returns policy to make your online shopping experience easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.